In order to obtain a refund for a PlayStation Store purchase, the first step is to visit the Sony Support site and proceed to the section titled “PS Store & Refunds”. Next, select “PlayStation Store Refunds” and locate the “Refund Assistant” tool. After providing information about the item being returned and the reason for the return via the automated chatbot, users can connect with a live chat agent to initiate the process of receiving their refund.
If you are dissatisfied with a purchase made on your PS4 or PS5, it is possible to obtain a refund for game, add-on, subscription, and pre-order purchases made on the PlayStation Store. The process involves requesting a refund from Sony, assuming that you meet the eligibility criteria. Here is a guide on how to carry out this process.